IT Support Specialist

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Global operation Team is responsible for providing support to FAO global users including provision of 24/7 Global Service Desk with omni-channel through ServiceNow tickets, Telephony, Chat, and email, operating in over 173 countries and territories. The team also supports events and meetings as well as managing IT asset deployment and disposal cycles.

Reporting Lines

Under the direct supervision of the Information Technology Officer (Global Operations and Digital Office group), the IT Support Specialist will perform specific tasks.

Technical Focus

The IT Support Specialist will be expected to support the Global Operations Team in carrying out its mandate and is therefore expected to have general knowledge and experience in the areas of customer and technical support, with customer care and satisfaction and general IT support.

Task